Chatbots

Most chatbots are very simple and designed for specific use cases. We don't build chatbots to pass the Turing test. We don't want them to be so complex and clever as to deceive a human that it's another human talking. What we want is to provide a new user interface to make it easier to interact with a system under certain conditions.

Instead of ordering a pizza through an application using menus and options, you can type a message like "I want a small pepperoni pizza" and be quickly done with your order. If the user types "Will it rain today?", it is perfectly fine for the pizza chatbox to answer "I couldn't understand. Which kind of pizza do you want for today? We have X, Y, and Z." Those broad questions are reserved for multipurpose AI bots such as Siri, Cortana, or Alexa.

Considering this restricted scenario, a serverless backend can be pretty useful. In fact, there is a growing number of demos and real-world applications that are using serverless to build chatbots.